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The really, really, big, unanswered question
Today I typed into Google, “How do I find my purpose in life?” There were pages and pages and pages of sites offering solutions. The quantity of solutions on offer indicates that there is a huge demand to know your purpose in life. But the solutions given were scary...
Here is what happens when you hire the wrong people and don’t fix it fast enough.
Over the past few weeks, I have been helping a client with several personnel issues concerning recent recruits. These included an apprentice going completely feral including throwing eggs at one of the company's vans, a technician becoming very upset as a result of...
ETHICS AND INCOME
A recent event prompted me to write this article. A client decided to accept a partner into his company. Up to this time our client was the sole owner. I had heard many reports about the new partner, long before he joined the client’s company. The reports were...
INFLOW VERSES OUTFLOW
Outflow means to send something out, to speak, deliver a service or product, pay for something, to smile at someone, compliment another or to help someone. Examples of inflow are to listen, to watch a movie, read a text message, receive a product or service,...
The Customer Isn’t Always Right
Some years ago, I read an article about US-based, Southwest Airlines (SWA), where the operating rule is, “People should be treated with respect, especially the employees. That means the customer isn’t always right.” At Southwest Airlines customers who...
Plan Your Life before you Plan for Your Business.
Every business owner is told they need a business plan. Their accountant will tell them they need one. Banks say they must have one, especially if they want a loan. Even governments provide, often free, help and support to small businesses to develop a business plan....