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Business Ethics and Basic Purpose
The owner of a large building services company once told me, “Before I started working with you I thought the only way to succeed was to lie, cheat, cut corners and do anything at all to give my customers the very least possible, for the most money I could get them to...
How do I find my purpose in life?
Today I typed into Google, “How do I find my purpose in life?” There were pages and pages and pages of sites offering solutions. The quantity of solutions on offer indicates that there is a huge demand to know your purpose in life. But the solutions given were scary...
What happens when you hire the wrong people and don’t fix it fast
Over the past few weeks, I have been helping a client with several personnel issues concerning recent recruits. These included an apprentice going completely feral including throwing eggs at one of the company's vans, a technician becoming very upset as a result of...
Ethics and Income
A recent event prompted me to write this article. A client decided to accept a partner into his company. Up to this time our client was the sole owner. I had heard many reports about the new partner, long before he joined the client’s company. The reports were...
Inflow versus Outflow
Outflow means to send something out, to speak, deliver a service or product, pay for something, to smile at someone, compliment another or to help someone. Examples of inflow are to listen, to watch a movie, read a text...
The Customer Isn’t Always Right
Some years ago, I read an article about US-based, Southwest Airlines (SWA), where the operating rule is, “People should be treated with respect, especially the employees. That means the customer isn’t always right.” At Southwest Airlines customers who...